Returns & Exchanges

RAYMOND WEIL offers a 30-day return policy for all timepieces purchased through our official boutique, provided they are in original, unworn condition with all protective films and packaging intact. We are committed to ensuring your complete satisfaction with every horological acquisition.

Return Process

• 1.
  Initiate Your Request

  Access our online returns portal with your order number and email address to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely place the watch in its original presentation box, including all warranty cards and manuals, and enclose the printed RMA form.

• 3.
  Complimentary Shipping

  Affix the provided pre-paid insured shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our master watchmakers verify the timepiece's condition, your refund will be processed to the original payment method within 7-10 business days.